IMPORTANT BUNDLE INFORMATION
Take the guessing game out of it with our BUNDLE DEALS-now available online. Shop our expertly curated bundles quick and easy for any occasion.
Our day shirts feature high quality fabrics, hidden front zipper, princess seams and removable shoulder pads for a customized fit and feel. Please see order timelines and policies for questions on turnaround times and returns/exchanges.
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MADE IN THE USA- All of our shirts are hand made right here in Tucson, AZ. We use only the finest quality materials including Italian lambskin, Ultrasuede, YKK Zippers and a mixture of Genuine Swarovski, Preciosa and Glass Crystals.
IN STOCK/OFF THE RACK
All in stock, ready to ship items will be shipped within 3-5 business days from order date (if not sooner). *if we are at a show, please expect shipping delays* and let us know if you have a hard date you need your order by
**PLEASE NOTE** If part of your order is out of stock/re-order, we will wait to ship all of the items together unless specified. If specified, an additional invoice will be sent for the shipping.
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RE-ORDER/CUSTOM
Turnaround times vary based on time of year, availability of materials, number of customs before you, etc. The following timelines are ESTIMATED and vary according to those mentioned above.
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Please use the RUSH ORDER option, with your needed completion date if, you have a strict deadline. If you select the rush order option, please include requested deadline. All efforts will be made to accomodate all of our customers deadlines, however, please note that placing a rush order DOES NOT GUARANTEE delivery date. It simply moves your project to the top of our work schedule.
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ESTIMATED TURNAROUND TIMES
SIMPLY: 4-6 weeks+
LUXE: 8-10 weeks+
GLAM: 12-16 weeks+
VESTS/JACKETS: 16-20 weeks+
PADS: 8-10 weeks+
MAGNETS/BOWS: 2-3 weeks+
OFF THE RACK POLICIES
We accept returns/exchanges on unworn, unaltered off-the-rack items with the tags attached within 7 days of delivery. Please notify us within 7 days of receiving your order to be eligible for a refund. All returns are subject to a 25% restocking fee. Shipping charges are non refundable.
**Garments with ADD ONS may NOT be eligible for returns/exchanges. Please contact us with questions or concerns
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RE-ORDER/CUSTOM POLICIES
By placing your order, you understand that you have entered into an agreement with HSBD to make a garment with size and features selected prior to checkout. HSBD requires a minimum non refundable deposit of 50% be paid before any work will begin. Re-Makes/Re-Orders and Customs are NOT eligible for returns/refunds. Please double check your measurements before ordering.
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Garments are not guaranteed one-of-a-kind. All designs are property of HSBD. If you are passionate about having a one-of-a-kind garment, please leave that in the "Special Requests" tab.
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If you would like to make any changes to design, please contact us directly. Some designs can be modified, but may result in additional charges. Completion dates are not guaranteed. Please use the RUSH ORDER option if garment is needed sooner that estimate turnaround time. Please contact us directly via Facebook, the "Chat" option in the left hand corner of the website, or email us at hsbd.customerservice@gmail.com if you have any questions.
ORDER DISCLAIMER
We do our absolute best to accomodate all of our clients needs. We try to replicate any sketches, picture exchanges, color swatches, design elements, etc. the absolute best we can, however, slight differences and discrepancies may occur. If you have any MUST HAVES or MUST HAVE NOTS, PLEASE make this known as it will narrow the opportunity for error. Deposits are non-refundable and customs/re-orders/semi-customs are NOT eligible for returns/exchanges.
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COLOR DISCLAIMER
Actual colors may vary.
We do our best to ensure that our photos are as true to color as possible. However, due to photographic lighting sources, inconsistencies of various monitors settings, we cannot guarantee that the color you see accurately portrays the true color of the product. Furthermore, every individual may see these colors differently.